Refund & Cancellation Policy
We understand that travel plans can sometimes change unexpectedly. Our cancellation policy is designed to be as fair and transparent as possible while also taking into account the commitments we make on your behalf to local hosts, accommodations, and service providers across Northeast India.
Refund structure
- 45 days or more before the trip start date — 95% refund of the total trip cost
- 30 to 44 days before the trip start date — 75% refund
- 15 to 29 days before the trip start date — 50% refund
- 8 to 14 days before the trip start date — 25% refund
- 7 days or less before the trip start date — no refund
Seasonal tours (group trips)
If you're booked on a fixed group departure and can find someone to take your place, we'll gladly process a 100% refund once the replacement is confirmed.
Customised trips
Our customised journeys are crafted in collaboration with handpicked local homestays, guides, and transport providers. Their individual cancellation terms vary, but we'll do our best to secure the highest possible refund or offer a credit voucher for future use.
While we cannot guarantee a full refund for bespoke trips, rest assured we will advocate on your behalf with all vendors involved to maximise any recoverable amount.
Refund timelines
Approved refunds will be processed within 7–10 business days from the date of cancellation, via the original payment method.
Cancellation requests
All cancellation requests must be made in writing to info@northnest.in, clearly mentioning your booking ID, trip name, and traveller details.
If you have any questions about this policy, or if you're unsure about the terms of your specific booking, please don't hesitate to contact us. We're here to help you travel responsibly and with peace of mind.